Privacy policy

eLeadership Academy Inc. ("eLeadership Academy," "we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, use our learning platform, or participate in our programs and services.

Last updated: August 29, 2026

1. Definitions

"Personal information" means information about an identifiable individual, as defined under applicable Canadian privacy legislation.

"Learning records" means information about your enrollments, lesson completion, assignments, assessments, coaching participation, webinar attendance, and credentials earned.

"Services" means the programs, courses, coaching, assessments, webinars, communities, credentials, and related support offered by eLeadership Academy.

"Website" means the pages we publish at eleadershipacademy.com and ela.training, and "learning platform" means the courses, programs, member areas, communities, and checkout that run on those domains.

2. Information we collect

Information you provide directly: name, email address, telephone number (if provided), employer or organization, job title, mailing address (where required), account credentials, communication preferences, and anything you submit in assignments, assessments, surveys, community areas, program forms, and communications with us.

Information created through your use of the learning platform: learning records, including course progress, quiz and assessment results, and credentials earned.

Information collected automatically: IP address, browser and device information, cookie preferences, and technical information needed to operate the website and learning platform. Our Cookie Policy explains this in more detail.

Information provided by a sponsoring organization: where an employer, association, partner, or other organization registers you for a program, we may receive your registration details from that organization.

3. Payment information

Payments are processed by Stripe or another authorized payment processor. We receive transaction information such as the program purchased, transaction date, billing details, and payment status. We do not collect or store complete credit or debit card numbers.

4. How we use your information

We use personal information to:

  • Create and manage your learner account
  • Deliver programs, coaching, webinars, credentials, and other Services
  • Maintain learning records and issue credentials
  • Provide customer support and respond to your inquiries
  • Send account, program, and service communications
  • Send newsletters, program updates, and other marketing communications where you have consented or where otherwise permitted by law
  • Improve our website, learning platform, and Services
  • Meet our legal and regulatory obligations

You may unsubscribe from marketing communications at any time using the unsubscribe link in the message or by contacting us. Unsubscribing from marketing does not affect service communications about programs you are enrolled in.

Some program activities use AI-based tools to provide feedback on work you submit. Where these tools are used, your submission may be processed by a third-party AI service for the purpose of generating that feedback.

5. Sponsored enrollments

Where your participation is sponsored or administered by your employer or another organization, we may provide that organization with administrative information about your enrollment and completion status, consistent with the applicable program arrangement. We do not share your assignments, assessment results, coaching conversations, or community posts with a sponsoring organization unless you agree.

6. Third-party service providers

We use trusted third-party service providers to operate our website, learning platform, payments, communications, webinars, credentials, and other business functions. These include LearnWorlds, Stripe, Accredible, Zoom, Microsoft 365, and other providers we use from time to time.

These providers may process personal information on our behalf. We limit the personal information provided to service providers to what is reasonably necessary for them to perform their services, and we require them to protect that information appropriately.

7. Sharing information

We do not sell, rent, or trade your personal information.

We may disclose personal information:

  • To service providers acting on our behalf
  • To a sponsoring organization, as described in section 5
  • Where required or permitted by law
  • To protect our legal rights, property, or the security of our Services
  • As part of a merger, acquisition, or sale of all or part of our business
  • With your consent

8. Cookies

Our website and learning platform use cookies and similar technologies to support essential functionality, maintain security, remember your preferences, and understand how the site is used. You can manage optional cookies through the cookie manager on our website. For details, please see our Cookie Policy.

9. Data retention

We retain personal information only for as long as necessary to deliver our Services, maintain learning records, meet legal and regulatory obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we securely delete or anonymize it, as appropriate.

10. Security

We maintain appropriate administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. We maintain procedures for responding to privacy and security incidents and will provide notifications where required by applicable law.

While we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure.

11. Your privacy rights

Subject to applicable law, you may:
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where permitted by law
  • Withdraw consent where our use of your information is based on consent
  • Update your communication preferences
  • Ask questions or make a complaint about our privacy practices

Requests may be submitted using the contact information below. We will respond within the time required by applicable law.

12. International data processing

Some of our service providers may store or process personal information outside Canada. Where this occurs, we take reasonable steps to ensure your information is protected through appropriate contractual, technical, and organizational safeguards.

Personal information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law enforcement, or government authorities in that jurisdiction where permitted by law.

13. Applicable privacy laws

We handle personal information in accordance with applicable Canadian federal and provincial privacy laws.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, or privacy practices. The most current version will always be available on our website and will include the date it was last updated.

15. Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Privacy Officer eLeadership Academy Inc.
329 Howe St, Vancouver, BC V6C 3N2, Canada
Email: training@eleadershipacademy.com
Website: www.eleadershipacademy.com