1. Acceptance of These Terms

Welcome to eLeadership Academy Inc. ("eLeadership Academy", "we", "our", or "us").

These Terms & Conditions govern your access to and use of our website, online learning platform, courses, programs, coaching services, webinars, communities, certificates, credentials, and related services (collectively, the "Services").

In these Terms, "Website" means the pages we publish at eleadershipacademy.com and ela.training, and "learning platform" means the courses, programs, member areas, communities, and checkout that run on those domains.

By accessing our Website, creating an account, purchasing a Service, or using our Services, you agree to be bound by these Terms & Conditions. If you do not agree, you should not access or use our Website or Services.

Where Services are purchased under a separate organizational, partner, corporate, or other written agreement, the terms of that agreement will apply to the extent of any conflict with these Terms.

2. About Us

eLeadership Academy Inc. is a Canadian company providing leadership development, coaching, online learning, certificates, credentials, and organizational learning solutions.

Website: https://www.eleadershipacademy.com

Email: training@eleadershipacademy.com

Mailing Address: eLeadership Academy Inc. 329 Howe Street PMB 2225 Vancouver, BC V6C 3N2 Canada

3. Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction to use our Services.

If you are under the age of majority, you may use our Services only with the consent of a parent or legal guardian where permitted by law.

You are responsible for ensuring that all information you provide is accurate and current.

4. Your Account

Some Services require you to create an account.

You agree to:

• maintain accurate account information;
• keep your login credentials confidential;
• notify us promptly if you believe your account has been compromised; and
• accept responsibility for activity occurring under your account.

You may not share your account or login credentials with another person unless expressly permitted by us.

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Purchases and Payment

Certain Services require payment.

Payments are securely processed through Stripe or another authorized payment processor.

Prices are shown in the currency displayed at checkout. Where we display an approximate converted price for convenience, the currency and amount shown at checkout govern the transaction.

Your card issuer or financial institution may apply its own exchange rate, currency conversion, or other fees.

Prices may change without notice for future purchases.

Applicable taxes will be charged where required.

6. Refunds and Cancellations

Refund and cancellation eligibility may vary depending on the product or Service purchased.

Where a specific course, program, coaching service, webinar, certificate program, organizational agreement, or other Service includes its own cancellation or refund policy, that policy will apply.

Unless otherwise stated, purchases of digital learning products are generally non-refundable once access has been granted, except where a refund or cancellation is required by applicable law.

If you have questions regarding a purchase, refund, or cancellation policy, please contact us before enrolling.

7. Course and Program Access

Upon successful registration or purchase, you receive a limited, non-exclusive, non-transferable license to access the purchased content for the access period specified for that Service.

Access periods may vary depending on the course, program, or Service.

Access is for the registered learner unless otherwise permitted under an organizational agreement.

We may make reasonable changes to course content, schedules, session dates, instructors, facilitators, or delivery methods where necessary while preserving the overall nature and learning objectives of the program.

Where practical, we will provide reasonable notice of material changes affecting active learners.

8. Certificates, Credentials and Designations

Certificates, credentials, and designations are awarded only when the applicable completion, assessment, eligibility, and other program requirements have been met.

Where a certificate, credential, or designation involves a third-party, academic, professional, or organizational partner, additional eligibility or completion requirements may apply.

Participation in a program does not by itself guarantee that a certificate, credential, or designation will be awarded.

9. Intellectual Property

All Website content and Services, including courses, videos, workbooks, assessments, graphics, logos, trademarks, software, text, learning resources, models, frameworks, and other materials, remain the property of eLeadership Academy Inc. or its licensors.

You may use these materials solely for your personal learning or as permitted under an applicable organizational agreement.

Unless we provide prior written permission, you may not:

• reproduce;
• distribute;
• sell;
• sublicense;
• publicly display;
• modify;
• publish; or
• create derivative works from

our materials.

10. Acceptable Use

You agree not to:

• use the Website or Services for unlawful purposes;
• interfere with the operation or security of the Website or learning platform;
• share your account with unauthorized individuals;
• copy, reproduce, record, or distribute course materials without permission;
• upload malicious software or harmful code;
• attempt to gain unauthorized access to our systems;
• misuse discussion forums, communities, webinars, or other interactive features; or
• harass, threaten, discriminate against, or abuse other learners, facilitators, staff, or participants.

Violation of these Terms may result in suspension or termination of access and, where permitted by law, may result in loss of eligibility for a refund.

11. Community Participation

Where discussion forums, communities, coaching sessions, webinars, or other interactive learning experiences are provided, participants are expected to behave respectfully and professionally.

We reserve the right to remove content or restrict participation where we reasonably consider content or conduct to be unlawful, offensive, abusive, defamatory, discriminatory, misleading, disruptive, or otherwise inappropriate.

Participants are responsible for deciding what personal, professional, or organizational information they choose to share with other participants.

12. Third-Party Services

Our Services may incorporate, rely on, or link to third-party platforms and service providers, including our learning platform, payment processor, video-conferencing, credentialing, and scheduling providers.

Use of those services may also be subject to the terms, privacy policies, and practices of those providers.

We are not responsible for the content, availability, security, or practices of third-party websites or services that are outside our reasonable control.

13. Service Availability and Changes

We strive to maintain reliable access to our Website and Services.

However, we cannot guarantee uninterrupted or error-free availability. Access may occasionally be suspended or affected by maintenance, updates, technical issues, third-party service interruptions, or circumstances beyond our reasonable control.

We may modify, update, suspend, or discontinue portions of our Website or Services where reasonably necessary.

Where practical, we will provide reasonable notice of significant changes affecting active learners.

14. Educational Disclaimer

Our programs and Services are intended to support leadership development, coaching capability, professional learning, and related development.

Coaching, mentor coaching, and AI-assisted practice tools support professional development and are not a substitute for medical, psychological, legal, or financial advice.

We do not guarantee any particular employment, promotion, business, financial, leadership, organizational, or personal outcome resulting from participation in our Services.

Results depend on many factors beyond our control, including your participation, application of the learning, workplace environment, experience, and individual circumstances.

15. Limitation of Liability

To the fullest extent permitted by applicable law, eLeadership Academy Inc. will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of the Website or Services.

To the fullest extent permitted by applicable law, our total liability relating to any claim arising from a particular Service will not exceed the amount paid by you for the Service giving rise to the claim.

Nothing in these Terms excludes or limits liability, rights, or remedies that cannot legally be excluded or limited under applicable law.

16. Privacy

Your use of our Website and Services is also governed by our Privacy Policy and Cookie Policy.

These policies explain how we collect, use, disclose, store, and protect personal information and how we use cookies and similar technologies.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The current version will be published on our Website with the effective date shown at the top of this document.

Where changes materially affect existing Services or active learners, we will provide notice where reasonably practical.

Your continued use of our Website or Services after revised Terms become effective constitutes acceptance of those revised Terms, subject to any rights you may have under applicable law.

18. Governing Law

These Terms & Conditions are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, except where mandatory laws in another jurisdiction apply.

Subject to any rights or remedies that cannot legally be restricted, disputes arising from these Terms or your use of the Website or Services will be subject to the jurisdiction of the courts of British Columbia, Canada.

19. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

eLeadership Academy Inc. 329 Howe Street PMB 2225 Vancouver, BC V6C 3N2 Canada

Website: https://www.eleadershipacademy.com

Email: training@eleadershipacademy.com

Last Updated: August 29, 2026